Privacy Policy

Welcome to DIP (Duckling in Pickleball), operated by Mad Duck Tech Co., Ltd. This Privacy Policy explains how we collect, use, and protect your personal information when you use our platform at letsdip.app.

We are committed to protecting your privacy in compliance with Thailand's Personal Data Protection Act (PDPA) B.E. 2562 (2019). By using our Service, you consent to the practices described in this policy.

We collect the following types of information:

• Account information — name, email address, phone number, and profile details when you create an account.
• Profile information — skill level, preferences, and other optional details you choose to share.
• Event and club data — information about events you create or join, and clubs you belong to.
• Payment information — transaction details when making payments. Card information is processed by our payment provider and is not stored on our servers.
• Usage data — how you interact with our platform, including pages visited and features used.
• Device information — browser type, operating system, and IP address.

We use your information to:

• Provide and improve our Service
• Process event registrations and payments
• Calculate your player rating and match you with suitable opponents
• Send notifications about events, matches, and account activity
• Respond to your inquiries and provide customer support
• Detect and prevent fraud and security issues
• Comply with legal obligations

We may share your information with:

• Other users — your public profile (display name, avatar, skill level) is visible to other users.
• Event organizers — organizers can see participant information for events you join.
• Service providers — trusted partners who help us operate the platform (payment processing, hosting, analytics).
• Legal requirements — when required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information, including encryption and secure data storage. While we strive to protect your data, no method of transmission over the Internet is 100% secure.

We retain your information for as long as your account is active or as needed to provide services. When you delete your account, we will remove or anonymize your personal data within 30 days, except for data we are legally required to retain.

Under Thailand's Personal Data Protection Act (PDPA), you have the right to:

• Access — request a copy of your personal data.
• Rectification — request correction of inaccurate data.
• Erasure — request deletion of your personal data.
• Data portability — receive your data in a machine-readable format.
• Object — object to processing of your data for certain purposes.
• Withdraw consent — withdraw previously given consent at any time.

To exercise these rights, contact us at hello@letsdip.app.

We use cookies and similar technologies for authentication, remembering your preferences, and understanding how you use our Service. You can control cookies through your browser settings, though disabling essential cookies may affect functionality.

If you have any questions about this Privacy Policy or wish to exercise your rights:

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the “Last updated” date on this page.